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(Mental Health Counseling Center) Position Summary:

The Receptionist serves visitors by greeting, welcoming, and directing them appropriately; supports basic administrative functions; and provides support to the Mental Health Clinic with scheduling, appointments, payment collections, running reports and collaborating with therapists.

Duties and Responsibilities:

Welcomes visitors to the office, assures their comfort and directs them to the proper staff or service. Answers telephones; screens calls, forwards calls and/or records and forwards messages accurately; may transcribe messages from telephone answering machine.

• Maintains security by monitoring security cameras and following procedures.
• Maintains a safe and clean reception area.
• Assists with related clerical duties such as photocopying, collating, and filing.
• Prepares correspondence, memos, letters, and other documents, as requested.
• Uses computer, fax, or courier service to transmit information or documents when requested.
• Runs reports and collaborates by email with therapists.
• Receives, sorts and distributes mail within the office; accepts and routes packages that are received; prepares outgoing mail for delivery.
• Sign clinic clients in on the electronic health record and ensure that clients complete the sign in sheet.
• Verify and collect copay/self-pay from clinic clients based on records from the electronic health record.
• Update the AWARDS system for clinic clients that are a no show or cancellation.
• Schedule clinic appointments as necessary.
• Maintains client confidentiality in conformance with agency confidentiality policy and State laws and regulations.
• Maintain appropriate boundaries in the office environment.
• Run reports, report to Rhonda Chabbott, and collaborate with therapists.
• Administrative tasks.
• Assist in special projects as requested.

Skill and Education Required:

• Verbal and written communication skill
• Professional personal presentation
• Customer service orientation
• Attention to detail
• Initiative
• Reliability
• Stress tolerance
• Must possess the ability to interact with the public in a professional manner.
• Must have the ability to read, write and speak English effectively.
• High School Diploma required, or GED.

To apply, please submit a resume and cover letter to hr@sbhonline.org with subject: MHC Receptionist

Position Summary:
The Managing Director of the Counseling Center is responsible for all of our Article 31 Counseling Center’s operations. As the Managing Director of the Counseling Center, you will lead a high-performance team that is mission-focused, collaborative and constantly striving to improve its services, as well as serve as an advocate for the operational needs, requests, and the goals of the Counseling Center.

Duties and Responsibilities:

• Oversee the day-to-day operation to ensure that the expectations of stakeholders (clients, community, funders, and staff­) are met.
• Manage the cohesion of services to ensure proper admission, scheduling and access of services.
• Coordinate compliance in all areas of policy, record keeping and procedure.
• Monitor program adherence to agency, funding source and regulatory requirements.
• Enforce all regulatory standards as they relate to the NYS Office of Mental Health.
• Develop and manage the Counseling Center’s annual operational budget, ensuring contractual compliance, and giving special attention to access to services/verification of eligibility and billing performance.
• Oversee Counseling Center billing in conjunction with CFO & Assistant Director
• Implement outcome measuring for the benefit of clients, as well as clinical staff­ to ensure optimal management of Counseling Center.
• Address staffing issues including hiring, staff­ development and staffing concerns.
• Provide ongoing evaluations of service delivery.
• Monitor census through the implementations of e­ffective linkages and organizational relationships; familiarity with PAR submission to OMH for increase of census.

Skill and Education Required:

• Masters’ Degree
• Demonstrated past history of executive managerial ability.
• Knowledge of NYS OMH regulations for Article 31 Clinics.
• Excellent organizational and written/oral communications skills.
• A creative problem-solving approach to program management while ensuring that the necessary planning is undertaken for smooth programmatic operations and expansion.
• Ability to liaison with all levels of internal/external mental health professionals and active lay leadership.

To apply, please submit a resume and cover letter to hr@sbhonline.org with subject: Managing Director of the Counseling Center

Counseling Center Therapist

(Counseling Center) Our counseling center is looking for a full or part time psychotherapist for individual collateral and family sessions.

• Must have a license or limited permit in the state of NY (MSW, LMSW, LCSW, LMHC, MHC, LMFT, MFT, LCAT)
• Organizational, communication, documentation, assessment and writing skills needed for electronic record keeping
• Must adhere strictly to issues of confidentiality
• Maintain an active caseload of clients to provide weekly individual, family and collateral sessions
• Some experience in evidence based model is a plus (excellent training and supervision provided)
• Two evenings or one Sunday and one evening is required

To apply, please submit a resume and cover letter to hr@sbhonline.org with subject: MHC Social Work Therapist

Counseling Center Supervisor/Therapist

(Counseling Center) Our counseling center is looking for a part service social work supervisor to work within the mental health clinic.

• Two years of supervisory experience is preferred.
•  A current LCSW license as an LCSW in the State of New York
• Strong clinical group, family and individual intervention skills required.
• Good organizational, team work and communicate skills needed.
• Ability to communicate internally and externally to diverse audiences, with knowledge, diplomacy, tact, patience, flexibility, and courtesy.
• Must adhere strictly to issues of confidentiality.
• Shows proficiency in use of electronic health record and keeps a thorough log of all contacts
• Provide individual supervision to social work staff, supervise crisis management and provide clinical and administrative coverage of clinic,
• Ensure compliance with Office of Mental Health (OMH) standards.
• Other clinical and administrative duties, as assigned

To apply, please submit a resume and cover letter to hr@sbhonline.org with subject: Social Work Supervisor