Work With Us

Non-profit organization in Brooklyn is looking for a Receptionist for their office. Candidate should be friendly, proactive and have excellent communication skills.

·         Welcomes visitors to the office, assures their comfort and directs them to the proper staff or service.

·         Maintains client confidentiality in conformance with agency confidentiality policy and State laws and regulations.

·         Greets visitors to the office in a friendly and professional manner. Seeks to assist visitors and provide information to visitors.

·         Attends to telephone calls promptly and efficiently and records messages accurately, forwards calls and /or records and forwards messages accurately

·         Maintains security by monitoring security cameras and following procedures.

·         Maintains a safe and clean reception area.

·         Notifies and coordinates with the appropriate individuals when visitors, vendors, or clients arrive on-site.

·         Assists with related clerical duties such as photocopying, collating, and filing.

·         Prepares correspondence, memos, letters, and other documents, as requested.

·         Uses computer, fax, or courier service to transmit information or documents when requested.

·         Receives, sorts and distributes mail within the office; accepts and routes packages that are received; prepares outgoing mail for delivery.

·         Administrative and data entry tasks are accomplished carefully and thoroughly

·         Assists with Division specific projects as outlined by relevant directors

·         Assist in special projects as requested.

·         Maintains and updates the SBH Careers website with current job postings and descriptions.

·         Drafts and formats clear, accurate, and engaging job descriptions for new roles across the organization.

·         Verbal and written communication skills

·         Professional personal presentation

·         Customer service orientation

·         Can work individually and as part of a team

·         Attention to detail

·         Motivations, drive

·         Takes initiative and is proactive

·         Reliability

·         Strong writing and proofreading skills

·         Ability to use content management systems or web posting tools

·          Basic knowledge of job functions across departments helpful

·         High School Diploma required.

·         Must possess the ability to interact with the public in a professional manner.

·         Must have the ability to read, write and speak English effectively.

·         Familiarity with Microsoft Office Suite (Word, Outlook, Excel) required

·         Experience using online platforms or website tools (such as WordPress, Squarespace, or similar CMS) preferred

·         Ability to write and edit professional, inclusive job descriptions in a clear and concise style

·         Sitting and standing for extensive periods of time

Provide administrative support to psychiatric providers in a fast-paced outpatient setting. This role focuses on scheduling, communication, and general administrative coordination to support efficient day-to-day operations of the psychiatric team.

• Schedule and confirm patient appointments
• Maintain and update provider calendars
• Respond to emails and phone calls in a timely and professional manner
• Communicate with patients, pharmacies, and other providers as needed
• Assist with processing patient requests (e.g., letters for schools, agencies, etc.)
• Maintain basic tracking spreadsheets for appointments and follow-ups
• Run routine reports as requested
• Support documentation processes in accordance with applicable standards
• Monitor controlled substance reports as directed
• Provide occasional front desk coverage when needed
• Perform other administrative duties as assigned

• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Attention to detail
• Clear written and verbal communication skills
• Basic computer and typing proficiency
• Comfortable using electronic health records (EHR) systems (experience with AWARDS or similar systems a plus)
• Ability to work in a fast-paced environment
• Ability to recognize and respond appropriately to time-critical issues
• Professionalism, discretion, and ability to maintain confidentiality
• Reliable and responsive
• Prior administrative experience preferred; healthcare experience is a plus
• Undergraduate degree or preferred, or undergraduate enrollment

• Conduct comprehensive psychiatric evaluations and diagnostic assessments for children, adolescents, and adults.
• Develop, implement, and monitor individualized treatment plans, including medication management and follow-up care.
• Provide ongoing clinical care, adjust treatment plans based on clinical outcomes, and ensure continuity of care.
• Collaborate with therapists, social workers, nurse practitioners, and other clinical staff to coordinate care and support treatment goals.
• Provide supervision and guidance to clinical staff, including therapists and trainees, to support professional development and ensure high-quality care.
• Participate in multidisciplinary team meetings to review clinical cases and treatment planning.
• Maintain accurate, timely, and confidential documentation in the electronic health record (EHR) system in accordance with agency standards and regulatory requirements.
• Provide crisis assessment and intervention services according to clinic protocols.
• Offer psychoeducation to clients and families regarding diagnoses, treatment options, and medication management.
• Provide care to clients with complex or high-risk presentations, ensuring appropriate risk management and safety planning.
• Demonstrate cultural sensitivity and awareness, including familiarity with the needs and customs of the Orthodox Jewish population.
• Comply with all Article 31 clinic rules, New York State regulations for mental health services, and documentation standards.
• Ensure clinical practices support Medicaid billing requirements and medical necessity documentation for services rendered.
• Participate in quality improvement activities, clinical case reviews, and supervision/training initiatives as requested by leadership.

Skills & Education

• Medical degree (MD or DO) from an accredited institution.
• Board certified or board eligible in Psychiatry.
• Active and unrestricted New York State medical license.
• Demonstrated experience working with children and adolescents in a psychiatric or mental health setting.
• Experience working with high-risk clients, including managing complex or acute clinical presentations.
• Experience with psychopharmacology and evidence-based psychiatric interventions for children, adolescents, and adults.
• Experience in a multidisciplinary clinic or community mental health setting strongly preferred.
• Ability to provide supervision, mentorship, and guidance to clinical staff and trainees.
• Cultural sensitivity and familiarity with the Orthodox Jewish population.
• Strong verbal and written communication skills in English.
• Professional personal presentation and ability to build rapport with clients of all ages.
• Ability to work collaboratively with multidisciplinary teams.
• Strong clinical documentation and organizational skills.
• Commitment to client confidentiality and ethical standards of practice.
• Enrollment as a Medicaid provider or willingness to complete Medicaid provider enrollment procedures.

• Program Management & Leadership:
• • Oversee the daily operations of the outpatient substance abuse treatment program including OASAS regulations and compliance.
  • Develop, implement, and ensure adherence to policies and procedures that support the center’s mission and goals.
  • Lead and supervise clinical staff, providing guidance, support, and training as needed.
  • Ensure compliance with state and federal regulations and licensing standards.
  • Monitor program performance through regular data analysis and client feedback.
  • Conduct regular staff meetings and ensure effective communication between staff and management.
• Client Care & Treatment Planning:
  • Oversee the development and implementation of individualized treatment plans for clients.
  • Ensure that clients receive comprehensive and culturally competent treatment services.
  • Provide direct supervision to clinical staff involved in client assessments, counseling, and discharge planning.
  • Foster a client-centered environment that promotes recovery, wellness, and resilience.
  • Ensure that a full range of therapeutic services is available, including individual and group therapy, case management, and support services.
• Staff Development & Training:
  • Facilitate the ongoing professional development of staff members.
  • Ensure staff receive regular feedback and performance evaluations.
  • Oversight on relevant staff training and achieving best practices and new evidence-based treatment methods.
  • Promote a positive and collaborative work environment that encourages staff retention and job satisfaction.
• Quality Assurance & Compliance:
  • Monitor clinical documentation to ensure compliance with accreditation and regulatory standards.
  • Implement and maintain quality improvement processes, including client outcomes and treatment effectiveness.
  • Conduct audits and ensure timely, accurate reporting of client progress and program outcomes.
  • Prepare reports for management and stakeholders regarding program performance, challenges, and successes.
• Community Outreach & Stakeholder Relations:
  • Build and maintain relationships with community partners, including healthcare providers, social services, and legal agencies.
  • Represent the treatment center at community meetings and conferences.
  • Engage in outreach activities to promote the center’s services and establish referral networks.

·         Conduct a thorough assessment of clients physical, mental, emotional, social and financial needs to identify areas requiring intervention

·         Develop with the captain and client, individualized treatment plans that address the client’s holistic well-being.

·         Collaborate with internal and external resources regarding case issues

·         Advocate for clients needs and access to appropriate services

·         Provide supportive counseling, reassurance, and guidance to clients throughout their crisis journey

·         Coordinate client care and referrals with all relevant SBH divisions including, pantry, clinic, entitlements, career etc.

·         Attend weekly individual supervision and staff meetings

·         Monitor and track clients progress and all case management services provided and adjust the treatment plans as needed

·         Attend allocation meetings for assigned clients

·         Maintain accurate and detailed records of client assessments, treatment plans, progress notes and coordination efforts.

Job Requirements:

Skills and Education Required:

• Exceptional therapeutic skills to allow for mental health assessment and cognitive reframing
• MSW or Master’s degree in mental health related field preferred
• Minimum of 3 years experience in social service case management and/or mental health work preferred
• Excellent organizational and written/oral communications skills
• Proficiency in Microsoft Office, Microsoft Excel and Google apps
• Ability to learn and utilize existing data tracking systems
• Familiarity with the Orthodox Jewish population

Special Requirements:

• Ability to travel to client’s homes

·         Master’s degree in mental health related field preferred

·         Minimum of 3 years experience in social service intake and/or mental health work preferred; SIFI certified a plus

·         Excellent organizational and written/oral communications skills

·         Ability to liaison with all levels of internal/external professionals, active lay leadership and active board of directors

·         Proficiency in Microsoft Office, Microsoft Excel and Google apps

·         Ability to learn and utilize existing data tracking systems

• Ability to work independently as well as part of an established group of active volunteers

·         Must display the following competencies and capacities: leadership, empathy, management skills, creative thinking, team-player approach, commitment to successfully help clients and ability to achieve project development and completion

·         Familiarity with the Orthodox Jewish population

Special Requirements:

•  Ability to travel to Deal, NJ

Physical Demands:

• Sitting at a desk; using office equipment such as a computer, copier, telephone, etc.

• Provide one-on-one peer support using lived experience to build rapport, offer encouragement, and share insight into the recovery process.
• Share personal recovery experiences to help clients overcome obstacles and maintain long-term sobriety.
• Support clients in managing triggers, developing coping skills, and building resilience in daily life.

Group Facilitation & Education

• Lead or co-facilitate recovery-oriented support groups in a safe and supportive environment.
• Provide psychoeducation on recovery-related topics such as relapse prevention, life skills, and healthy lifestyle development.
• Educate clients on available recovery resources, support systems, and community programs.

Resource Connection & Referral

• Assist clients in identifying and accessing community resources, including healthcare, housing, employment, legal assistance, and social services.
• Provide referrals to external treatment providers, support groups, and recovery-focused programs.
• Support engagement in recovery services such as 12-step programs, sober living environments, and vocational training.

Relapse Prevention & Recovery Planning

• Collaborate with clients to develop individualized recovery plans with short- and long-term goals.
• Help clients identify early warning signs of relapse and develop effective coping strategies.
• Monitor client progress and provide ongoing encouragement and support.

Documentation & Reporting

• Maintain accurate and timely documentation of client interactions, goals, and progress.
• Complete required reports in compliance with organizational and funding requirements.
• Ensure confidentiality and adherence to all legal and ethical documentation standards.

Collaboration & Teamwork

• Work collaboratively with clinical staff, treatment providers, and community partners to support integrated care.
• Participate in team meetings, case reviews, and ongoing training.
• Assist with community outreach initiatives to promote recovery services and a recovery-friendly culture.

Job Requirements:

• Client Assessment & Intake:
  • Conduct initial assessments and intake interviews with new clients to determine the severity of their substance use disorder and mental health needs.
  • Develop individualized treatment plans based on assessment results, client needs, and treatment goals.
  • Regularly review and update treatment plans to ensure they remain aligned with clients’ progress and evolving needs.
• Individual and Group Counseling:
  • Provide individual counseling sessions to clients to address substance use issues, co-occurring mental health conditions, and recovery goals.
  • Lead and facilitate group therapy sessions, incorporating evidence-based practices such as Cognitive Behavioral Therapy (CBT), Motivational Interviewing (MI), and other appropriate modalities.
  • Provide ongoing support and encouragement to clients as they work toward recovery, fostering a therapeutic and non-judgmental environment.
• Case Management & Support:
  • Assist clients in identifying and addressing social, psychological, and environmental factors that may affect their recovery.
  • Provide referrals to additional services, including mental health treatment, medical care and vocational support, as needed.
  • Coordinate with other healthcare providers, community agencies, and support systems to ensure comprehensive, integrated care for clients.
• Documentation & Record Keeping:
  • Maintain accurate, up-to-date clinical documentation, including intake assessments, progress notes, treatment plans, and discharge summaries.
  • Ensure that all documentation is compliant with legal, ethical, and regulatory standards.
  • Track client progress and make adjustments to treatment plans as necessary.
• Recovery Support & Education:
  • Provide psychoeducation to clients and their families about the nature of substance use disorders, treatment options, and the recovery process.
  • Educate clients about relapse prevention strategies, coping skills, and self-care techniques to maintain long-term sobriety.
  • Facilitate discussions on addiction, recovery, and related topics to promote awareness and healthy coping mechanisms.
• Collaboration & Teamwork:
  • Work closely with other team members, including counselors, social workers, case managers, and medical staff, to ensure comprehensive treatment planning and continuity of care.
  • Participate in regular clinical meetings and case reviews to discuss client progress, treatment challenges, and best practices.

• Education & Experience:
  • High School diploma or equivalent required; Bachelor’s degree in social work, psychology, or related field preferred.
  • Credentialed Alcoholism and Substance Abuse Counselor (CASAC) certification from an accredited organization.
  • Minimum of 3+ years of experience working with individuals with substance use disorders, preferably in an outpatient treatment setting.
  • Knowledge and experience in working with co-occurring mental health disorders required.
  • Experience with the Orthodox Jewish population required.
• Skills & Abilities:
  • Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients.
  • Knowledge of evidence-based addiction treatment approaches and therapeutic modalities.
  • Ability to facilitate both individual and group counseling sessions.
  • Strong organizational skills and attention to detail, particularly regarding documentation and record-keeping.
  • Ability to work effectively within a multidisciplinary team and collaborate with other service providers.
  • Compassionate, empathetic, and non-judgmental approach to working with individuals struggling with addiction.
  • A commitment to ongoing professional development and staying current on addiction treatment best practices.
  • Strong ethical standards, with a focus on confidentiality and client-centered care.
  • Ability to manage challenging situations and handle crisis interventions in a calm and effective manner.

• Licensing & Certification:
  • Valid CASAC certification (Credentialed Alcoholism and Substance Abuse Counselor).
  • Knowledge of applicable local, state, and federal regulations regarding substance abuse treatment or willingness to learn these regulations.
  • CPR and First Aid certification (or willingness to obtain within a reasonable time frame).